Terms of Use

These Terms & Conditions ("Terms") govern your access to and use of the website dalvoxcapital.com and the software products (Expert Advisors, or "EAs") offered by Dalvox Global Systems S.L.U. ("Dalvox Capital", "we", "us", "our"), a company incorporated in Spain.

Please read these Terms carefully before submitting an access application or purchasing any product. By submitting an application, completing a purchase, or downloading and installing our software, you agree to be bound by these Terms. If you do not agree, you may not use our services or software.

1. Earnings & Risk Disclaimer

Please read this section carefully. It is essential to understanding what you are purchasing.

Our products are software tools that automate the execution of trading strategies on the MetaTrader platform. They are not financial advice, investment advice, signals, or a managed-account service. We do not manage your funds, we do not have access to your trading account or your money, and we do not execute trades on your behalf. You operate your own account, on your own broker, under your sole control and responsibility.

Trading foreign exchange ("forex") and contracts for difference ("CFDs") on margin carries a high level of risk and may not be suitable for everyone. You may lose some or all of your invested capital. You should not trade with money you cannot afford to lose.

No guarantee of results. No representation is made that any account will or is likely to achieve profits or losses similar to any results, backtests, or examples shown on this website or in our materials. Past performance and hypothetical or simulated results are not necessarily indicative of future results. Hypothetical and backtested results have inherent limitations: unlike an actual performance record, they do not reflect real trading and may under- or over-compensate for market factors such as lack of liquidity, and they are designed with the benefit of hindsight.

You accept full responsibility for your own trading decisions, results, profits, and losses. To the maximum extent permitted by law, Dalvox Capital and its owners cannot be held liable for any losses incurred through the use of our software, including losses arising from software bugs, errors, glitches, or malfunctions.

Test on a demo account first. Before running the software on a live account with real capital, we strongly recommend that you run it on a demo account for a prudent period sufficient to observe its behaviour across a range of market conditions and to verify that your installation, broker execution, and configuration work as expected. Proceeding to live trading is your own decision and responsibility.

It is your responsibility to ensure that the purchase and use of our products is legal in your jurisdiction. We cannot be held responsible for your failure to comply with applicable local or international laws.

2. The Product and Payment Provider (Whop)

Our order process and payments are handled through our payment provider, Whop. Whop processes payments and, under the tax-handling option we have enabled, calculates, collects, and remits applicable taxes on our behalf, filing the required returns. For these transactions, Whop acts as the party responsible for the applicable tax, and the invoice issued through Whop identifies Whop accordingly.

Whop acts as the Merchant of Record for all purchases made through this Website: Whop is the seller in the transaction with you, issues the invoice or receipt in its own name, and is the party you should contact for billing questions, payment disputes, or chargebacks. Dalvox Capital licenses the software to you and is responsible for the Product itself — its functionality, delivery, and support — while Whop is solely responsible for the billing and payment relationship.

All prices are tax-inclusive: the price you see at checkout is the total you pay, with any applicable tax already included.

When your application is approved, an invoice with payment instructions will be issued through Whop. By completing a purchase, you also agree to Whop's buyer terms and privacy policy, available on Whop's website.

Unless otherwise stated, all prices are displayed and invoiced in USD (United States Dollars).

3. Eligibility and Access Application

Age and capacity. Our products and services are available only to persons who are at least 18 years old (or the age of legal majority in their jurisdiction, if higher) and who have full legal capacity to enter into a binding contract. By submitting an application or purchasing a product, you represent and warrant that you meet these requirements. We may reject or cancel any application or purchase made in breach of this section.

Our products are offered on an application basis. Submitting the application form does not guarantee acceptance. We evaluate each application, including the alignment between the applicant's profile and the selected product, and we reserve the right to approve or decline any application at our sole discretion.

We reserve the right to refuse service, or to limit sales of our products to any person, geographic region, or jurisdiction, on a case-by-case basis.

4. License

Subject to full payment, we grant you a non-exclusive, non-transferable license to use the purchased Expert Advisor under the following terms:

• One trading account at a time. Each license may be used on one (1) trading account at any given time. The license binds to the trading account on which the software is activated.
• Moving the license. You may move the license to a different trading account yourself by activating the software on the new account. When you do, the license transfers to the new account and automatically stops working on the previous one — only one account can run the license at a time.
• Restrictions. You agree not to reproduce, duplicate, copy, sell, resell, sublicense, distribute, decompile, reverse-engineer, or otherwise exploit any portion of the software, or share it with third parties, without our express written permission.
• Ownership. All intellectual property rights in the software remain with Dalvox Capital. This license grants you a right to use the software, not ownership of it.

A breach of these license terms results in immediate termination of your license, without refund.

License verification & anti-fraud. To enforce the license and prevent abuse, the software periodically validates your license with our servers, transmitting only the technical and account information strictly necessary for that purpose. We process this on the basis of our legitimate interest in protecting our intellectual property and preventing fraud (see our Privacy Policy).

No transfer, sharing or circumvention. The license is personal and non-transferable. Reselling, sharing, or using the software on a trading account or device that is not yours, or creating or using multiple identities to exceed your license limits or to evade a suspension or ban, is a material breach of these Terms.

Linked identities & propagation of blocks. Where our fraud-detection systems determine that several accounts or identities belong to the same person or group acting in breach of these Terms, we may suspend or ban all of them at once — including any person or account we identify as connected to a sanctioned profile, and any current or future products, licenses and access to this website. These determinations are made through our internal recognition systems; we do not disclose the specific signals we monitor. We do not impose blocks on the basis of mere coincidental similarities.

Retention of blocking data after erasure. If you exercise your right to erasure (see our Privacy Policy), we will nonetheless retain the minimum identifiers strictly necessary to keep any applicable block effective and to prevent its circumvention. This limited retention is based on our legitimate interest in enforcing these Terms and protecting our systems.

5. Refund Policy

Our products are digital goods delivered electronically. Because of the nature of the product, and except as required by applicable law, all sales are final once the software has been delivered.

We will, however, provide a refund or a working replacement in the following limited cases:

• The software is not delivered to you after your payment has been confirmed; or
• The software is technically defective and fails to function as described, and we are unable to resolve the issue within a reasonable time after you report it.

Refunds are not provided on the basis of trading losses, dissatisfaction with trading performance, change of mind, or failure to use the product, as results depend on factors outside our control (your broker, market conditions, your settings, and your decisions).

Consumers in the EU: if you are a consumer resident in the European Union, you may have a statutory right of withdrawal of 14 days. By requesting immediate delivery of the digital product and expressly acknowledging, at the point of purchase, that you thereby lose your right of withdrawal once delivery begins, you consent to immediate performance and waive that right to the extent permitted by law. Where the law grants you mandatory rights that cannot be waived, those rights are unaffected by this section.

To request a refund under this section, contact us at support@dalvoxcapital.com. If you believe you were charged in error, please contact us within 90 days of the charge.

6. Third-Party Platforms

Our software depends on and interoperates with third-party platforms, in particular the MetaTrader 5 platform and the broker you choose. We are not responsible for the operation, availability, changes, or discontinuation of such third-party platforms and services, nor for any losses arising from them. Your relationship with your broker is solely between you and the broker.

7. Modifications to Products and Prices

Prices for our products are subject to change without notice. We reserve the right to modify, update, or discontinue any product (or any part of it) at any time without notice. We are not liable to you or to any third party for any such modification, price change, or discontinuation.

8. Accuracy of Information

We make reasonable efforts to ensure that product descriptions and information on our website are accurate. However, we do not warrant that descriptions, pricing, or other content are error-free, complete, or current. We reserve the right to correct any errors or omissions and to change or update information, or cancel an order, if any information is inaccurate, including after an order has been submitted.

9. Prohibited Uses

You may not use our software or website: for any unlawful purpose; to violate any applicable laws or regulations; to infringe our or any third party's intellectual property rights; to transmit malware or malicious code; to collect or track the personal information of others; to spam, phish, or scrape; or to interfere with or circumvent the security features of the service. We reserve the right to terminate your access for any prohibited use.

10. Disclaimer of Warranties; Limitation of Liability

The software and all products and services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be uninterrupted, secure, error-free, or that it will produce any particular result.

To the maximum extent permitted by applicable law, in no case shall Dalvox Capital, its owners, directors, employees, affiliates, agents, or suppliers be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, or loss of data, arising from your use of (or inability to use) the software or services, even if advised of the possibility of such damages. Where liability cannot be excluded by law, our total liability shall be limited to the amount you paid for the product giving rise to the claim.

Parts of this Website, its underlying systems (front-end and back-end), the Expert Advisors and trading strategies, and our email communications were developed with the assistance of artificial intelligence tools. While we take reasonable care in reviewing AI-assisted output, it may contain errors, inaccuracies, or unintended behavior. We do not warrant that AI-assisted content or systems are error-free, and to the maximum extent permitted by applicable law we disclaim liability for any loss or damage arising from such errors, inaccuracies, or anomalies.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

11. Indemnification

You agree to indemnify and hold harmless Dalvox Capital and its owners, directors, agents, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms, your violation of any law, or your infringement of the rights of a third party.

12. Termination

These Terms remain in effect unless and until terminated by either you or us. We may terminate or suspend your access and license at any time, without notice, if you fail (or we reasonably suspect you have failed) to comply with these Terms. Obligations and liabilities incurred prior to termination survive termination.

13. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

14. Entire Agreement

These Terms, together with our Privacy Policy and any policies posted on this site, constitute the entire agreement between you and us regarding the use of our services and software, superseding any prior agreements.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the jurisdiction of the courts of Madrid, Spain.

If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence, and you may also be entitled to bring proceedings in the courts of your own country.

You may also access the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

16. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Your continued use of the website or services after changes are posted constitutes acceptance of those changes.

If we make a material change to these Terms that affects your active license (for example, to the license scope, the refund policy, or the limitation of liability), we will notify holders of active licenses by email to the address on file, with reasonable advance notice before the change takes effect. If you do not agree with a material change, you may stop using the software and contact us before the change takes effect.

17. Contact

Questions about these Terms should be sent to contact@dalvoxcapital.com, or through the contact section on our website.